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Privacy Policy and Data Protection

Last updated: January 25, 2026

Hotel do Cão Algarve is committed to protecting and respecting your privacy. This policy explains how we collect, use, store, and protect your personal data in compliance with the General Data Protection Regulation (GDPR - Regulation EU 2016/679) and applicable Portuguese legislation.

1. Data Controller Identity

Controller: Hotel do Cão Algarve
Email: [email protected]
Phone: +351 963 876 246
Address: Algarve, Portugal

For data protection inquiries, please contact us at: [email protected]

2. Personal Data We Collect

2.1 Data provided directly by you:

  • Contact Form: Name, email, subject, message
  • Newsletter: Email address
  • Bookings: Check-in and check-out dates, pet information
  • Blog Comments: Name, email, comment content (managed by Disqus)

2.2 Automatically collected data:

  • Cookies and Tracking Technologies: IP address, browser type, pages visited, visit duration, device used
  • Analytics: Browsing behavior via Google Analytics (through Google Tag Manager)
  • Marketing: Interaction data via Facebook Pixel

3. Purpose and Legal Basis for Processing

Purpose Legal Basis (GDPR) Retention Period
Respond to information requests Consent (Art. 6(1)(a) GDPR) 2 years after last contact
Newsletter and marketing communications Consent (Art. 6(1)(a) GDPR) Until consent withdrawal
Process bookings Contract performance (Art. 6(1)(b) GDPR) 10 years (tax obligations)
Website traffic analysis Consent (Art. 6(1)(a) GDPR) 26 months (analytics cookies)
Marketing and targeted advertising Consent (Art. 6(1)(a) GDPR) Until consent withdrawal
Legal obligations compliance Legal obligation (Art. 6(1)(c) GDPR) As per applicable law

4. Sharing Data with Third Parties

Your personal data may be shared with the following third parties (processors) that help us operate our service:

4.1 Data Processors in the European Union:

4.2 Data Processors in the United States (International Transfers):

⚠️ The following services transfer data to the USA, a country outside the European Economic Area (EEA). These transfers are carried out based on Standard Contractual Clauses (SCCs) approved by the European Commission and/or the EU-U.S. Data Privacy Framework.

5. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

  • Right of Access (Art. 15): You can request a copy of the personal data we hold about you
  • Right to Rectification (Art. 16): You can request correction of inaccurate or incomplete data
  • Right to Erasure / "Right to be Forgotten" (Art. 17): You can request deletion of your personal data
  • Right to Restriction of Processing (Art. 18): You can request restriction of processing your data
  • Right to Data Portability (Art. 20): You can request transfer of your data to another controller
  • Right to Object (Art. 21): You can object to processing your data for direct marketing purposes
  • Right to Withdraw Consent (Art. 7): You can withdraw your consent at any time
  • Right to Lodge a Complaint (Art. 77): You can file a complaint with the supervisory authority

To exercise your rights, contact us:

We will respond to your request within 30 days.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, or alteration, including:

  • Data encryption in transit (HTTPS/SSL)
  • Restricted access to personal data only to authorized personnel
  • Regular monitoring of security systems and processes
  • Data processing agreements with all processors

7. Cookies and Similar Technologies

We use cookies and similar technologies to improve your experience on our website. For more information, please see our Cookie Policy.

You can manage your cookie preferences through the consent banner or in your browser settings.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy, except when a longer retention period is required or permitted by law.

9. Children's Rights

Our services are not directed at children under 16 years of age. We do not knowingly collect personal data from children. If we discover that we have collected data from a child without appropriate parental consent, we will delete that data.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes through a prominent notice on our website or by email.

11. Supervisory Authority

If you believe your rights have not been respected, you can file a complaint with the Portuguese supervisory authority:

Comissão Nacional de Proteção de Dados (CNPD)
Av. D. Carlos I, 134, 1.º
1200-651 Lisboa, Portugal
Tel: +351 213 928 400
Email: [email protected]
Website: www.cnpd.pt

12. Contact

For any questions about this Privacy Policy or about the processing of your personal data, contact us:

Hotel do Cão Algarve
Email: [email protected]
Phone: +351 963 876 246

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